Welcome to Daily Shoes Store’s FAQ section. We’ve compiled answers to common questions about our premium footwear, shipping policies, and more to ensure your shopping experience is as comfortable as our shoes.
About Our Products
What types of shoes does Daily Shoes Store offer?
We specialize in premium footwear for fashion-conscious adults, including:
- Boat Shoes
- Boots
- Clogs
- Flats
- Heels
- Loafers
- Oxfords
- Sandals
- Sneakers & Athletic Shoes
What makes Daily Shoes Store footwear special?
Our shoes combine timeless style with engineered comfort. Each pair is:
- Designed with podiatrist-approved comfort features
- Made from premium materials for lasting quality
- Curated for discerning adults who value both fashion and function
- Individually inspected before shipping to ensure craftsmanship standards
Ordering & Account
How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Account benefits include:
- Faster checkout
- Order tracking
- Personalized recommendations
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
Where does Daily Shoes Store ship?
We proudly serve fashion-conscious adults worldwide, excluding some Asian and remote regions. All orders are processed from our Kansas City location at 271 Wright Court, Kansas City, US 64101.
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after shipping)
- Free Shipping – via EMS for orders over $50 (15-25 business days after shipping)
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order through your account on our website.
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store sensitive credit card details on our servers.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. To be eligible for return:
- Items must be unworn and in original condition
- Original packaging must be included
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.
Customer Service
How can I contact customer service?
Our dedicated customer service team is available via email at [email protected]. We typically respond within 24-48 hours.
Do you offer international customer support?
Yes! Our Kansas City-based team provides support in English to customers worldwide (excluding some Asian and remote regions).
At Daily Shoes Store, we’re committed to delivering more than just shoes – we deliver confidence, comfort, and style straight to your door. If you have any questions not covered here, please don’t hesitate to contact us.