At Daily Shoes Store, we take pride in offering premium footwear and apparel to our discerning global clientele. While we strive for perfection in every pair, we understand that sometimes a return or exchange may be necessary. Our policy is designed to make this process as seamless as possible while maintaining our high standards of customer service.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be returned within 15 days of receiving your order
  • Products must be in their original condition: unworn, unwashed, with all tags attached and original packaging
  • A proof of purchase must be provided

Please Note: For hygiene reasons, we cannot accept returns or exchanges on the following items:

  • Boat Shoes (if the protective sole covering has been removed)
  • Sandals (if the footbed shows any signs of wear)
  • Clogs (if the wooden footbed has been exposed to moisture)

Return & Exchange Process

  1. Initiate Your Request: Email our customer service team at [email protected] with your return/exchange request within 15 days of receiving your order. Use the template provided below to ensure we have all necessary information.
  2. Wait for Authorization: Our team will review your request and email you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package Your Items: Securely package the items in their original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Send the package to our returns center at:
    Daily Shoes Store Returns
    271 Wright Court
    Kansas City, US 64101
    We recommend using a trackable shipping service as you are responsible for the package until it reaches us.
  5. Processing: Once received, our quality team will inspect your items within 3-5 business days. You will receive an email notification once your return or exchange is processed.

Refund Information

Refunds will be issued to the original payment method within 7-10 business days after we receive and approve your return. Please note:

  • Original shipping fees are non-refundable
  • For exchanges, we will cover the cost of standard shipping for the replacement item
  • International customers: Any customs duties or import taxes are non-refundable

Exchange Options

If you’re exchanging an item:

  • We’ll ship your new item once the return is received and approved
  • If the new item costs more, you’ll be charged the difference
  • If the new item costs less, we’ll refund the difference
  • Exchanges are subject to product availability

Return Request Template

To expedite your return or exchange request, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Daily Shoes Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to be returned/exchanged: – Product Name: – Size: – Color: – Quantity: – Reason for return/exchange: For exchanges, please specify preferred replacement: – Product Name: – Size: – Color: I confirm that the item(s) are in their original condition with all tags attached and packaging intact. Please provide instructions for completing this process. Best regards, [Your Full Name] [Your Contact Number] [Order Date]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you, including covering return shipping fees.

Our Returns & Exchanges policy reflects our commitment to quality and customer satisfaction. For any questions not addressed here, please don’t hesitate to contact our customer service team who will be delighted to assist you.